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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is included in the XCMAN Complete Ski Snowboard Tuning and Waxing Kit? A: The kit includes a temperature adjustable wax iron, universal wax, an edge tuner, P-Tex for tuning and repair, metal scraper, waxing scrapers, sandpaper, buff pads, a 200mm length metal file, and a waxing apron.
- Q: How does the edge tuner work? A: The edge tuner allows you to dial in precise side angles from 1 to 4 degrees, enabling you to sharpen and bevel edges for optimal performance.
- Q: What is the maximum temperature of the wax iron? A: The wax iron can reach a maximum temperature of 170°C (338°F), making it suitable for various types of ski and snowboard wax.
- Q: Is this kit suitable for beginners? A: Yes, the XCMAN Complete Ski Snowboard Tuning Kit is user-friendly and ideal for beginners as well as families needing to tune multiple skis and snowboards.
- Q: How do I clean and maintain the waxing iron? A: To maintain the waxing iron, ensure you unplug it after use, clean the sole plate with a cloth or scraper when cool, and store it in a safe place to prevent damage.
- Q: Can I use this kit for both skis and snowboards? A: Yes, this kit is designed for both skis and snowboards, making it versatile for all winter sports enthusiasts.
- Q: How much wax is included in the kit? A: The kit includes a large 100g bar of quality training wax suitable for temperatures between -5°C and -15°C, which is enough for approximately 12 waxings.
- Q: What is the purpose of the P-Tex included in the kit? A: P-Tex is used for repairing scratches and gouges on the base of skis and snowboards, helping to maintain their integrity and performance.
- Q: Is the tool bag spacious enough for additional items? A: Yes, the large tool bag has multiple internal pockets, a quick-access external pocket, and enough room to accommodate additional items as needed.
- Q: Does this kit come with a warranty? A: Please check with the retailer for specific warranty information, as warranties can vary by seller.
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