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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What material is the Yoga Mat made of? A: The Yoga Mat is made of premium eco-friendly TPE material, which offers advantages over traditional PVC and NBR materials, including higher elasticity and better abrasion resistance.
- Q: What thickness is the Yoga Mat? A: The Yoga Mat is 1/3 inch thick, providing ample cushioning and stability for various yoga and exercise practices.
- Q: Is the Yoga Mat suitable for beginners? A: Yes, the Yoga Mat is designed for all levels of yoga enthusiasts, making it ideal for both beginners and advanced practitioners.
- Q: Does the Yoga Mat come with a carrying strap? A: Yes, the Yoga Mat includes a dual-use yoga mat strap that can be used as both a portable carrier and a stretching strap.
- Q: What size is the Yoga Mat? A: The Yoga Mat measures 72 inches by 24 inches, providing ample space for yoga, pilates, and floor exercises.
- Q: Is the Yoga Mat non-slip? A: Yes, the Yoga Mat features a bumpy non-slip texture that increases traction, helping to prevent slipping during poses.
- Q: How heavy is the Yoga Mat? A: The Yoga Mat weighs only 2 pounds, making it easy to carry to yoga studios or gyms.
- Q: Can the Yoga Mat be used for Pilates? A: Yes, the Yoga Mat is suitable for yoga, pilates, and general floor exercises, making it versatile for various workouts.
- Q: How do I clean and care for the Yoga Mat? A: To clean the Yoga Mat, simply wipe it down with a damp cloth or use a mild soap solution. Avoid using harsh chemicals that could damage the material.
- Q: What is the return policy for the Yoga Mat? A: The company offers a 100% customer satisfaction guarantee. If you are not fully satisfied with the Yoga Mat, they promise to provide a prompt solution.
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