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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What size bikes does the Zettum bike cover accommodate? A: The Zettum bike cover is designed to fit up to 3 bikes, including electric bikes, road bikes, mountain bikes, hybrid bikes, and beach cruisers, with dimensions of 83" x 46" x 47" (L x W x H).
- Q: Is the Zettum bike cover waterproof? A: Yes, the Zettum bike cover is made from 600D Oxford cloth with a PU coating, making it heavy-duty and super waterproof, ensuring protection against rain and other elements.
- Q: How do I secure the bike cover during transport? A: The bike cover features an upgraded design with 5 quick-release buckles and elastic, which secures the cover tightly to the bikes, preventing it from being blown away by wind.
- Q: Can I use this cover for long-distance travel? A: Yes, the Zettum bike cover is built for long-distance travel, providing durable protection for your bikes against sunlight, rain, snow, dust, and debris.
- Q: Does the cover come with any additional accessories? A: Yes, the Zettum bike cover comes with a portable storage bag for easy storage and a cleaning cloth for maintenance.
- Q: How do I clean the Zettum bike cover? A: You can clean the Zettum bike cover with a damp cloth or the included cleaning cloth. Avoid using harsh chemicals that could damage the material.
- Q: What is the material of the Zettum bike cover? A: The Zettum bike cover is made of 600D Oxford cloth with a PU coating, providing durability and weather resistance.
- Q: Will the cover block my car's taillights? A: Yes, the cover may block small cars' taillights, so it is recommended to install an additional taillight on the bike rack for safety during transport.
- Q: How long will the Zettum bike cover last? A: The Zettum bike cover can withstand at least 3 years of UV aging, making it more durable than many other covers available.
- Q: Is the Zettum bike cover easy to install? A: Yes, the Zettum bike cover is designed for easy installation and removal, allowing you to put it on and take it off without hassle.
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